Shipping policy

SHIPPING POLICY

Thank you for shopping with Beauté Magasin. Please read the information below carefully so you know how and when your order will be delivered.

1. Order Processing

All orders are dispatched from our warehouse in Spain. Orders are processed and prepared for shipment within 2–5 business days after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day. During promotional periods or peak seasons, processing times may be slightly longer.

2. Shipping Carrier

All orders are shipped exclusively via UPS, a trusted international carrier, to ensure safe, tracked and reliable delivery.

3. Delivery Timeframes

Estimated delivery is up to 10 business days within the European Union from the moment your order is dispatched. Delivery times are estimates only and are not guaranteed, as final delivery is carried out by the carrier and may occasionally be affected by unforeseen circumstances beyond our control. In accordance with applicable EU consumer legislation, where no specific delivery date has been agreed, your order will be delivered without undue delay and no later than 30 days from the date the order is placed.

4. Shipping Costs

Shipping costs are calculated automatically at checkout based on the delivery destination and are displayed before you confirm and pay for your order.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your UPS tracking number, so you can follow your parcel until it arrives.

6. Delivery Area

We currently ship to all EU member states. If your country is not available at checkout, please contact us before placing an order.

7. Customs, Duties and Taxes

For deliveries within the European Union, no additional customs duties apply and all applicable taxes are included in the price shown at checkout. For deliveries outside the EU, the recipient may be responsible for any import duties, taxes or customs fees imposed by the destination country; these charges are not included in our prices and are beyond our control.

8. Incorrect or Incomplete Address

It is the customer’s responsibility to provide a complete and accurate delivery address. We cannot be held responsible for orders that are delayed, returned or lost due to an incorrect or incomplete address. If a parcel is returned to us for this reason, any re-shipping costs will be borne by the customer.

9. Failed Delivery and Unclaimed Parcels

UPS will attempt delivery and, where applicable, leave notice for collection or redelivery. If a parcel is not collected within the carrier’s holding period and is returned to us, we will contact you to arrange re-shipment (additional shipping costs may apply) or a refund of the product value, excluding the original shipping cost.

10. Lost or Damaged Parcels

Please inspect your order upon arrival. If your parcel arrives damaged, or if it does not arrive within a reasonable time after the estimated delivery date, please contact us at info@beautemagasin.lv as soon as possible so we can open an investigation with UPS and resolve the matter. Where a parcel is confirmed lost or damaged in transit, you are entitled to a replacement or a full refund in accordance with your legal rights.

11. Right of Withdrawal / Returns

This Shipping Policy does not affect your statutory right of withdrawal. For information on returns, exchanges and refunds, please see our [Return & Refund Policy].

12. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at info@beautemagasin.lv. We are happy to help.