Shipping policy

SHIPPING POLICY

Last updated: 26 October 2026

Thank you for shopping with Beauté Magasin. Please read the information below so you know how and when your order will be delivered.

1. Order Processing

All orders are dispatched from our warehouse in Spain. Orders are processed and prepared for shipment within up to 5 business days after payment has been confirmed. Orders placed on weekends or public holidays are processed on the next business day. During promotional periods or peak seasons, processing may take slightly longer.

2. Shipping Carriers and Delivery Options

We ship with trusted carriers: UPS, DHL, SEUR, Correos and InPost. Depending on your country and the options available at checkout, your order can be delivered to your home address or to a parcel locker / pick-up point. The carrier used for your order is shown in your shipping confirmation email.

3. Shipping Costs

  • Germany, France, Belgium, Portugal: €10.00
  • All other countries we ship to: €15.00
  • Free shipping on all orders of €44.99 or more

The final shipping cost is always displayed at checkout before you confirm and pay for your order.

4. Delivery Timeframes

Estimated delivery is up to 10 business days from the moment your order is dispatched. Delivery times are estimates and are not guaranteed, as delivery is carried out by the carrier and may be affected by circumstances beyond our control. In accordance with EU consumer law, where no specific delivery date has been agreed, your order will be delivered without undue delay and no later than 30 days from the date the order is placed.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number so you can follow your parcel until it arrives.

6. Delivery Area

We ship to the countries available at checkout (European Union member states and selected other European countries). If your country is not available at checkout, please contact us before placing an order.

7. Customs, Duties and Taxes

For deliveries within the European Union, no customs duties apply and all applicable taxes are included in the price shown at checkout. For deliveries outside the EU, the recipient may be responsible for import duties, taxes or customs fees charged by the destination country.

8. Incorrect or Incomplete Address

Please make sure your delivery address is complete and accurate, including house/apartment number. We cannot be held responsible for orders that are delayed, returned or lost due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us for this reason, the cost of re-shipping is borne by the customer.

9. Failed Delivery and Unclaimed Parcels

The carrier will attempt delivery and, where applicable, leave a notice for collection or redelivery. If a parcel is not collected within the carrier's holding period and is returned to us, we will contact you to arrange re-shipment (additional shipping costs may apply) or a refund of the product value.

10. Lost or Damaged Parcels

Please inspect your order upon arrival. If your parcel arrives damaged, or does not arrive within a reasonable time after the estimated delivery date, contact us at info@beautemagasin.lv so we can open an investigation with the carrier. Where a parcel is confirmed lost or damaged in transit, you are entitled to a replacement or a full refund.

11. Right of Withdrawal / Returns

This Shipping Policy does not affect your statutory right of withdrawal. For returns and refunds, please see our Refund Policy.

12. Contact Us

If you have any questions about your order or this Shipping Policy, please contact us at info@beautemagasin.lv.