Refund policy

RETURN AND REFUND POLICY

Last updated: 22 August 2026

At Beauté Magasin we want you to be happy with your purchase. This policy explains your rights to cancel, return and obtain a refund, and it does not affect your mandatory statutory rights as a consumer under EU law.

1. Right of Withdrawal (14 days)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of the day on which you (or a third party you nominate) receive the goods, without giving any reason.

To exercise this right, you must inform us of your decision by a clear statement sent to info@beautemagasin.lv before the 14-day period expires. You may use the model withdrawal form, but it is not obligatory.

2. Voluntary Extended Returns (30 days)

In addition to your statutory 14-day right above, we voluntarily offer a 30-day return window for products that are unused and still sealed in their original packaging. This goodwill period does not replace or reduce your legal rights and applies only to products eligible for return under Section 4 below.

3. Conditions for Return

To be eligible for a return, your item must be:

• in the same condition in which you received it;

• unused, undamaged and, where applicable, with any seal intact;

• in its original packaging; and

• accompanied by the receipt or proof of purchase.

We reserve the right to refuse a return, or to reduce the refund, where the returned product shows signs of use, damage or handling beyond what is necessary to establish its nature, characteristics and functioning.

4. Hygiene Exception for Cosmetic Products

For reasons of health protection and hygiene, sealed cosmetic and personal care products cannot be returned once they have been unsealed or opened after delivery. This exception is expressly permitted under EU consumer law (Article 16(e) of Directive 2011/83/EU).

This exception does not apply where a product is defective, damaged in transit, or not the item you ordered — in those cases your rights under Section 7 apply.

5. How to Start a Return

To start a return, please contact us first at info@beautemagasin.lv. Once your return is approved, we will provide instructions and the return address:

Beauté Magasin – Returns

Please do not send any item back before contacting us. Items returned without a prior return request will not be accepted.

6. Return Shipping Costs

Where you exercise your right of withdrawal or return an item for reasons of personal preference, the cost of return shipping is borne by you. We recommend using a trackable shipping method, as we cannot be held responsible for items lost or damaged in transit back to us.

Where an item is faulty, damaged on arrival or incorrectly supplied, we will cover the return shipping cost (see Section 7).

7. Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or not the product you ordered, contact us at info@beautemagasin.lv as soon as possible, and where possible include a photograph of the issue.

In accordance with the EU legal guarantee of conformity, you are entitled to a replacement or a full refund, including any standard delivery and return shipping costs. This does not affect your statutory rights.

8. Refunds

Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 14 days.

We may withhold the refund until we have received the returned goods, or until you have supplied evidence of having sent them back, whichever is earliest. Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider.

9. Items That Cannot Be Returned

The following are not eligible for return or refund:

• cosmetic or personal care products that have been opened or unsealed (see Section 4);

• products that are not in a resalable condition through no fault of ours;

• gift cards, where applicable.

10. Exchanges

If you would like a different product, the quickest method is to return the eligible item in accordance with this policy and place a new order once your return has been accepted.

11. Contact

For any questions about returns or refunds, please contact us at info@beautemagasin.lv. We are here to help.